Shipping & Returns

Whether you are ordering your very first starter kit to begin your smoke-free journey, ditching disposable vapes for a more cost effective, environmentally friendly option or one of our many regular customers - we'll ship your order to you absolutely FREE!

NO MINIMUM ORDER AMOUNT!

Your package will be sent via Royal Mail's 24 Hour Tracked
Service.

Depending on the contact details you have given us, you will receive a text message or email from Royal Mail with your tracking details attached once the delivery arrives at the sorting hub.

We can also track your delivery for you - please get in touch if you would like us to do this.

All orders placed before 3:30pm Monday-Friday (excluding Public Holidays) will be picked, packed, and shipped on the same day to ensure that our customers receive their products as quickly as possible.

Orders placed after 3:30pm Friday and over the weekend will be shipped the following Monday (excluding Public Holidays, in which case orders will be shipped on the next working day). We expect all “weekend” orders to be with you on Tuesday.

Most orders shipped on this service arrive the following day (excluding Sunday) after dispatch, however, please allow up to three working days for delivery before contacting us to let us know you have not received your order – but rest assured, we’ll do everything we can to assist.

Returns Policy

By shopping online or over the telephone with Flavour Vapour, you are covered by the distance selling regulations, meaning you can cancel and return your order up to 14 days after receiving all of what you ordered, and you are entitled to a full refund within 14 days of cancelling the order.

Due to the nature of the items, they must all be returned in an unused, unopened condition for health and hygiene reasons.

Please be advised that we are unable to accept returns for any unwanted items that have been opened.

It is your responsibility to return the items to us or to arrange a collection of larger items. This needs to be done promptly.

Please note that we are unable to accept any returned e-liquids.

Returning Faulty Goods

Please check all goods when you receive them as the warranty will run from the date of your receipt.

Flavour Vapour offer a replacement warranty on faulty goods, excluding atomisers, as outlined by the Consumer Rights Act 2015.

The following procedure must be followed in order to carry out a warranty claim, contact us, stating your order number, name and the nature of the fault. We will then contact you to offer advice or arrange for the return of your item.

Once the goods are received we will test and inform you of the findings.

If the goods are found to be faulty then we will immediately send out replacement items. We will do our best to ensure that this process is completed within five working days.

Complaints Procedure

Here at Flavour Vapour we take our responsibility to our customers very seriously - however, if you would like to complain about any part of our service to you please email us at [email protected] or contact us by phone on 01752 260801.

We will always take any complaint seriously and aim to respond to your complaint within five working days. As a conscientious company, we work very closely with Trading Standards to ensure that all complaints can be dealt with in an amicable way, however in the unlikely event that we can't resolve an issue, we are more than happy to use a third-party reconciliation organisation.